SA Adventure Tour Terms and Conditions
Please do not expect to do any "vehicle breaking" off road driving on our adventures, as we will do a large percentage of the route on tar roads and good dirt roads.
As we will be making use of formal accommodation and camping and cooking in the field, the crew will consist of your tour leader and assistant/s, who will provide you with tasty picnic lunches and assist where and whenever possible and necessary.
Your tour leader is an experienced nature conservationist, 4x4 adventure guide and medic. He will be in radio contact with you at all times and impart a wealth of biological, cultural, historic and 4-wheel drive knowledge.
What you need to bring
-Drivers licence and passports (valid for at least six months)
-Registration papers for your vehicle (or certified photocopy)
-Authorization from your bank or owner if the vehicle is not yours
-ZA sticker affixed to the rear of your vehicle (if you don't have one ask us and we will give you one!)
-3rd party insurance is compulsory in Botswana and Zimbabwe, purchased at the border
-Tents, bedding and chairs
-Alcoholic beverages and snacks for your own account as well as your lunches
-All our Self Drive Packages can be adjusted according to your requirements; please do not hesitate to contact us for more information!
The Terms and Conditions:
Changes to Routes/Schedules
Every effort is made to adhere to scheduled and planned routes. The Company reserves the right to occasionally alter the itinerary accordingly, due to changing conditions or to make up any lost time due to any unforeseen circumstances. In the unlikely event of a vehicle breakdown that is beyond anyone’s control and immediate repair, the Company will not be responsible for the cost of any accommodation other than camping (except on accommodated trips where alternative accommodation will be sourced) and will not be liable for any airfares or any other compensation to the client.
What to bring along
A full list of items will be issued on receipt and confirmation of your reservation. We suggest you travel light. Please pack warm clothes for the winter months of June to September. Further items should include a torch, water bottle, spare film and camera batteries, binoculars, suntan lotion, comfortable walking shoes and any prescription medication
What is not included
All Fuel and oil for your vehicle, Border fees, 3rd party insurances, fishing rod hire, personal visas, international flights, visas, departure taxes, airport taxes, sleeping bags, personal and medical insurance, personal expenses, alcoholic drinks, gratuities, portages, optional excursions, restaurant meals except where specified on non-camping trips, unscheduled game park visits. Your lunch meals.
In the event of your vehicle having trouble or breaking down, every effort will be made to get it back on the road again, however if it is a terminal problem we will make sure you are towed to a place of safety and have contact to a family member, tour funds are non refundable in this case, we recommend insuring your vehicle through www.4x4Insurance.co.za, who will assist you if something like this should happen!
Anyone with special dietary requirements is requested to advise us in writing at least one week prior to departure. Every effort will be made to supply the required diet, given that some of the areas travelled through are quite remote and supplies are sometimes scarce.
Fuel and Water
On the expedition we will be travelling in remote areas where fuel and water are sometimes not always readily available. It is therefore imperative that we are self-sufficient and carry our own; your vehicle must have a fuel range of at least 600km. If it does not have this range available you must carry extra jerry cans for fuel or have a long range fuel tank fitted to your 4x4.
It is strongly advised that you take out your own travel insurance to cover medical, personal and photographic equipment. Please notify your Medical Aid Company of your departure and return date of the Expedition as well as the various countries you will be visiting. Please bring your medical aid card with you on the Expedition.
We will be using many different currency’s on the tour, most larger towns that we will be travelling though have ATM’s where you will be able to draw cash using your Visa or MasterCard, however it is advisable to carry some US Dollars and Rand..
Tips and guidelines for responsible eco-travel
Leave all negotiations to the tour leader / guide. In certain situations it is best to leave all discussions and negotiations to your leader / guide e.g. at borders, ferry crossings etc. Keep away from the discussions unless called, and remain patient and calm – remember, things can be slower and more deliberate in Africa.
Adhere to safety advice:
As in many other countries worldwide, it is best to adhere to the safety advice and precautions as provided in the tour documentation, to make the expedition as pleasant and safe as possible. Avoid wearing expensive jewellery, and obvious displays of cameras and other valuables in towns and markets. In the bush, always be alert whilst looking around - don’t wander too far from the vehicles or camp, particularly after dark.
Do your own research:
To get the best out of your African experience, we encourage you to do some research, e.g. political, social, economic and environmental issues faced by the countries we visit. The internet (Google, Yahoo search) and guide books (Lonely Planet, Bradt, etc.) are excellent resources.
Learn basic greetings and phrases:
Familiarise yourself with basic greetings and phrases in the local language of the area we'll be visiting. Most written travel guides include a short section with common phrases; alternatively try and find a phrase book of the language. Your efforts will be much appreciated and it helps to break down possible cultural barriers.
Keep an open mind:
During the expedition you will meet people from all walks of life, where customs, cultures and value-systems may be different to what you are used to. Be open to any differences and embrace the life of another culture.
Respect local cultures, traditions and sacred places:
Your tour documentation should cover most things to be aware of, otherwise ask your guide about acceptable behaviour.
Particularly in towns and cities, and cover your arms and legs when visiting churches and sacred sites.
Ask permission before taking photographs of people or their property:
Remember that we are the visitors. Never insult, degrade or patronise our hosts. We each have a different way of reacting to situations, thinking about things, and even a different concept of time. Be patient, and look for the lighter side in potentially-frustrating situations.
Support local communities:
Purchasing locally-made jewellery and curios benefits the local communities, rather than shopping at retail outlets in towns and cities.
In many African cultures it is acceptable to ‘negotiate’ the price of an item, for example at a local market. However, be aware of the economic realities of the area that we're visiting and bargain fairly for goods and services.
In areas where there are no refuse bins we will need to keep all rubbish until it can be disposed of in an established campsite or town.
On the expedition we will travel to areas where water is a precious resource and in short supply. Safeguard water supplies. Use small amounts of water for cleaning dishes, washing hands, shaving or brushing teeth. When bush-camping (no facilities), try and make do without a shower until we reach our next established campsite.
Respect the environment:
Respect Africa’s pristine natural areas and resources. Don’t damage plants, trees and animal life or their dwellings - as a rule don’t collect anything from the wild.
Respect the right of others to enjoy the peace and solitude of our natural surroundings by avoiding all forms of unnecessary noise pollution.
Knowledge and awareness:
Your tour leader will usually carry a good selection of informative books pertaining to the fauna and flora of the areas visited, tracks and signs, birds, trees and plants, snakes, scorpions, etc.
Drinking and Driving:
Drunk Driving is one of the biggest threats to Road Safety in Southern Africa. Research indicates that 50% of people who die on the roads have a blood alcohol concentration above 0.05 gram per 100 millilitres. No reckless driving will be tolerated and a strict NO DRINKING & DRIVING policy exists. If you are caught drinking and driving you WILL be asked to leave the expedition!
WAIVER, INDEMNITY AND LIABILITY
The Client acknowledges that prices quoted on the Customer Booking Form do not include any items or services not specified on same.
All vouchers, receipts and tickets issued by the Company to the Client, are issued subject to the supplier’s terms and conditions. Acceptance of the vouchers and/or receipts and/or tickets amounts to an acceptance of the Company's terms and conditions which supersede those of the relevant supplier.
Whilst every precaution is taken to ensure the safety of all persons participating in the tour or travel package, participation in any tour or travel package offered by the Company or any of its suppliers (including but not limited to transportation to or from any venue) is undertaken at the Client’s own risk.
The Company, any of its directors, employees, assignees and/or agents are accordingly indemnified by the Client and/or his/her estate, dependents, agents or their assignees against any claim of any nature whatsoever and howsoever arising for any damages or loss which might be instituted against it arising from or connection with the services contemplated in these Terms and Conditions.
The Client, his/her heirs, dependants, agents, executors or their assignees hereby irrevocably waive any claims which they may have against the Company for any form of compensation for damages which they may suffer due to injury and/or loss of any nature whatsoever, which includes accidents caused by the Client’s own actions,
injuries or death while on the tour, in a transportation vehicle or at any place during the tour or illness or death at any time after the tour.
The Company acts solely in the capacity of an agent for third parties and as such the Company holds themselves free of responsibility or liability for any delays, loss or damages from any cause whatsoever including loss/ delay/ damages/ dissatisfaction caused by third party services. The Company shall be exempt from all liability in respect of any claim whatsoever as aforesaid.